Product Exchange and Return
Dear customer,
In accordance with Article 707 of the Civil Code of Ukraine, products of proper quality may be returned or exchanged within 14 days from the date of receipt.
Product returns are carried out upon prior agreement with the store manager.
You may request a refund or exchange for items of proper quality under the following conditions:
the item has not been used;
the original packaging, presentation, and consumer properties are preserved, including all tags and labels;
you have a cash and/or sales receipt;
the product is packaged in the same way as it was upon delivery.
A refund will be issued after the product is received and inspected.
The company guarantees a refund minus the shipping costs.
You can submit a request for exchange or return by filling out the online form.
If the return is due to poor product quality or a mismatch with the order, the return/exchange is handled at our expense.
Please note:
the color or shade of the product in the photo may differ from the actual product;
product characteristics may be changed by the manufacturer without prior notice;
the store is not responsible for changes made by the manufacturer.
Returns and exchanges are not possible if the product was not inspected upon receipt.
If the buyer refuses a product of proper quality that matches the description on the website, the buyer is responsible for the cost of shipping and return services.